National Hardware Specialist, Automation – Remote – 80% Travel

Danaher•Milwaukee, WI

13d•$40 - $45•Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The National Hardware Specialist for Beckman Coulter Diagnostics is responsible for leading on-site implementation of complex automation systems. The Hardware Specialist works closely with many cross functional teams including Technical Support, Field Service, Sales, Project Management and Professional Development. The Hardware Specialist also provides national level escalation support by diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, networked computer systems, and complex software. This role repairs and updates products in the field, reporting service issues to technical support level. This position is part of the National Service Support Team covering the United States and will be fully remote; however the position requires location in the Central United States within one hour of a major metropolitan airport. This role requires at least 80% travel, with much of the travel by plane. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems. If you thrive in a dynamic, fast-paced, cross-functional team environment committed to delighting customers with high quality execution in a customer facing role and want to work to build a world-class diagnostic service organization—read on. In this role you will have the opportunity to: Exercise judgment, based on previous experience, practices and precedents, to identify and solve unique and complex problems with laboratory automation systems. Support product and revenue growth through high quality execution of implementation processes with varying degrees of complexity. Provide technical troubleshooting, both on-site and via remote phone support, to experienced field service engineers. Work with limited supervision within established procedures and practices in collaboration with teammates and the installation team to build productive partnerships. Utilize mentoring and training abilities to transfer vital knowledge and technical skills to internal and external customers.

Requirements

Bachelor's Degree in Engineering or related discipline with 3+ years relevant industry or military experience; or Associate's Degree with 5+ years relevant industry or military experience
Experience must include complex electro-mechanical troubleshooting and repair.
Highly flexible and willing to travel domestically at least 80% of the time (based on the need of the position) at times on short notice (1 day), working from a home-based office located within one hour of a major metropolitan airport.

Nice To Haves

Proven ability in customer facing interpersonal written and verbal communication and facilitation skills.
Strong computer skills (MS Office) knowledge and network/LIS communication and troubleshooting skills.
Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.

Responsibilities

Exercise judgment, based on previous experience, practices and precedents, to identify and solve unique and complex problems with laboratory automation systems.
Support product and revenue growth through high quality execution of implementation processes with varying degrees of complexity.
Provide technical troubleshooting, both on-site and via remote phone support, to experienced field service engineers.
Work with limited supervision within established procedures and practices in collaboration with teammates and the installation team to build productive partnerships.
Utilize mentoring and training abilities to transfer vital knowledge and technical skills to internal and external customers.