National Field System Engineer - Madison, WI Area

bioMérieux

3d•Onsite

About The Position

The National FSE position (NFSE) is responsible for providing on‑site Installation, Preventive, Corrective, and Routine Maintenance for bioMerieux customers on an as‑needed basis, utilizing appropriate tools and test equipment.

Requirements

Bachelor degree required in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
Education Substitution: In lieu of a Bachelor's degree, 4 years of additional relevant experience will be accepted including Technical school &/or military technical training experience in Electronic Technology or Computer Science.
2+ years of professional related experience with degree in troubleshooting and repair of biomedical, complex electro‑mechanical, electrical, computer, vacuum systems, or similar systems required.
OR 6+ years of professional related experience in lieu of degree in troubleshooting and repair of biomedical, complex electro‑mechanical, electrical, computer, vacuum systems, or similar systems required.
Must have and maintain a valid driver’s license in state of residence.
Experience operating independently including managing schedules, customer expectations, communications internally and externally; prioritizing tasks; and resolving technical issues without direct oversight.

Nice To Haves

Experience in a field service role preferred.
Experience with host/remote communications and network systems preferred.
Experience in the principles and practices of laboratory operations preferred.

Responsibilities

Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
Troubleshoot and repair instruments using electro‑mechanical and computer skills to the board or subassembly level.
Build strong customer relationships and identify potential service or sales opportunities.
Plan and manage a forward‑looking service itinerary in coordination with dispatchers and regional leadership.
Coordinate with regional teams when supporting customers outside the assigned territory.
Engage with purchase‑order‑required customers to schedule preventive maintenance and support revenue objectives.
Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
Adhere to all guidelines associated with maintaining company‑issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times.
Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
Continuously develop technical, procedural, and professional skills.
Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
Participate in trade shows and provide product performance feedback to internal teams.
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.