National Director of Operations-Restoration/Emergency Mitigation Services
About The Position
The National Director of Operations (Restoration) will play a key leadership role in launching, supporting, and scaling residential mitigation services across new markets. This role blends strategic leadership with hands-on operational execution . The right candidate can think at the platform level while also diving into the practical realities of building restoration operations in new markets. This individual will help establish new mitigation outposts, recruit and coach market leaders, refine the operating playbook, and drive operational performance across the network.
Requirements
- Significant experience in the restoration industry
- Strong background in mitigation services
- Proven accountability for branch, market, or regional performance
- Experience across multiple restoration functions such as: mitigation estimating project management large loss field operations team leadership and coaching
- Experience launching or stabilizing new branches or markets is highly preferred
- Residential restoration experience required
- Strong mitigation experience required
- Operations and sales experience
- Ability and willingness to travel 50%+
Nice To Haves
- Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus
Responsibilities
- Lead execution of the company’s mitigation outpost expansion strategy
- Help determine market prioritization and launch sequencing
- Recruit, train, and coach local market/outpost leaders
- Travel frequently to support new market launches and operational stabilization
- Develop and refine: operating playbooks SOPs performance scorecards training and accountability rhythms
- Coordinate launch logistics including: trucks and vans mitigation equipment vehicle wraps and branding warehouse/storage space insurance setup basic field infrastructure
- Drive KPI accountability across markets including: job volume revenue gross profit speed-to-lead speed-to-site conversion rates
- Partner with leadership and marketing teams to support lead generation and growth
- Provide field support and coaching when operational issues arise
Benefits
- Base Salary: $140,000 – $180,000+
- Additional performance-based upside potential
- Opportunity to help build a national restoration platform from the ground up
- Remote work flexibility
- High-impact leadership role with significant growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1-10 employees
