National Customer Service Representative

Impact Fire Limited • Lynbrook, NY

98d • $20 - $25

About The Position

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Academy Fire Life Safety is seeking National Customer Service Representatives! We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now!

Requirements

• Customer service and/or dispatch experience.
• Knowledge of MS Office: Outlook and Excel.

Nice To Haves

• Strong verbal and written communication skills (Strong Phone Skills)
• Professional Sense of urgency
• Detail oriented
• Production/Task focused
• Ability to multitask
• Time management skills
• Problem solving skills
• Team player
• National Facilities Maintenance experience is a plus!

Responsibilities

• Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
• Follow-up on current customer jobs to make sure they are completed to the customer's satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician's arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Work cross functionally with other teams and departments.

Benefits

• Salary Range - $20.00 an hour to $25.00 an hour based on experience.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services