The National Customer Equipment Specialist

PepsiCo•Winston-Salem, NC

18d•Hybrid

About The Position

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $67 billion in net revenue in 2019, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit www.pepsico.com. PepsiCo continues to be at the forefront as the category’s share leader and growth driver. We’re excited to see what we can accomplish with your skills, ideas, and perspectives. Are you in? What’s Your Role? The National Customer Equipment Specialist role leads and supports National Account equipment needs by facilitating the communication between PES Field, PES COE, Sourcing, and National Account teams. The role supports project BCCP facilitation, tracking, equipment sourcing and is the SAP dashboard stakeholder of all dispatched orders, including managing of National Account site surveys for both PBC and FOBO bottlers. Leads problem solving for resolution of escalations and ensures the correct national order processes are implemented and followed to deliver the maximum national reimbursement. This is a hybrid role requiring 2 days per week in office at a minimum. Office location: 1100 Reynolds Blvd, Winston-Salem, NC 27105.

Requirements

Actively participate in team problem solving to improve customer service and national productivity
Develop networks to ensure strong relationships between PES and PBNA teams while striving for continuous improvement to achieve operational effectiveness
Must have strong oral and written communication skills and be proficient in Microsoft Office Suite
Ability to work with minimal or no supervision
Tenacious and results oriented
Well-developed analytical and problem-solving skills
Demonstrates continuous improvement mindset
Demonstrates the ability to link customer requirements and financial acumen to decision process to achieve highest degree of service with lowest cost
Strong communication and interpersonal skills
Ability to multi-task and follow up promptly
SAP, ECC, CETS, and Business Object application experience is a plus
Home office application and infrastructure knowledge required
Must have strong oral and written communication skills and be proficient in Microsoft Word and Excel
4-year undergraduate degree preferred
Prior Foodservice, bottler operations, project management and/or customer service experience is a plus

Responsibilities

Primary point of contact for equipment inquiries for national concept or business segment supported
Facilitate & track National projects/moves utilizing BCCP, equipment templates, and trackers where applicable
Collect & confirm National Account surveys & provide updated status to PES field teams and bottler teams
Communicate issues and delays to appropriate teams to ensure successful and timely project completion (MEISM, MEM, MES, bottler liaison, SAA, etc.)
SAP Stakeholder for all open dispatched orders – Managing installs/Uninstalls/Surveys/GS/RR/PM
Work with field teams and bottler liaison weekly communicating past due/Aged/Incomplete & any possible SOX violation orders
Verify work completion and manually confirm orders in SAP as needed
Manage & Perform any CETS and SAP data maintenance:
Process all pending SAP & Move orders
Communicate incorrect COF setup (SAP ID, national flag, service contract etc.)
Ensure orders are correct & communicate any corrections
Provide support for additional National Customer Equipment Specialists out of office or excessive incoming order request/projects
Review post-install surveys for quality and resolve within 5 business days (when required by project manager)
Liaison between PBNA NASM, SAA, COM, PES and FOBO liaison/ROM
Manage and respond to Past Due orders and Customer escalation issues
End to end equipment life cycle responsibility for assigned concept/business segment e.g., project creation to write-off)
Provide concept specific engineering: Become a true SME for equipment platform and requirements (Initiation of equipment procurement based on concept criteria (template))

Benefits

Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

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