National Accounts Equipment Re-Supply Coordinator

TriMark•Cleveland, OH

13d•Hybrid

About The Position

The National Accounts Equipment Re-Supply Coordinator reports to the National Accounts Manager Located in Cleveland, OH Full-Time Hybrid The National Accounts Equipment Re-Supply Coordinator plays a pivotal role in supporting Sales Representatives to nurture relationships with our customers, ensuring exceptional service and timely fulfillment of replacement kitchen equipment requests. The Coordinator will be responsible for providing accurate quotes, managing order entry, and coordinating equipment deliveries and installations for chain restaurants and contract customers.

Requirements

1 – 2 years of relevant experience, or equivalent military or practical experience.
Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
1-2 years of experience in the foodservice/hospitality/restaurant industry.
1-2 years of customer service experience, preferably in a sales support environment.
Ability to successfully pass a background check post offer acceptance.

Nice To Haves

Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.

Responsibilities

Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.
Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.
Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
Manage third-party facility management software as designated by customers, ensuring timely and efficient service.
Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.
Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.