National Account Executive, Direct to Patient

UCB•Atlanta, GA

6d•Hybrid

About The Position

We are looking for a National Account Executive – Direct to Patient (DTP) who is intellectually curious, self-driven, and adaptable to join us in our Market Access & Affordability team . This field-based role requires up to 40% domestic travel. About the role You will manage relationships with distribution and pharmacy partners, oversee day‑to-day direct-to-pay operations with assigned accounts, and ensures business rules, performance, and compliance standards are met. Lead approvals, track service level agreements and quality, manage budgets, and support product fulfillment and patient access. You will also maintain data, reporting, and key performance indicators. You will coordinate cross‑functionally to support product launches, negotiate contracts, resolve access issues, and ensure operational readiness while adapting to regulatory changes and driving continuous improvement. Who’ll you’ll work with Internally, you will work with the Trade Team and Channel Management Team, Market Access Strategy, Contracts & Pricing, Contract Operations, Finance, Demand Planning, Supply Chain, Legal, Compliance, Quality, IT, Data teams, Analytics, Brand Leads, Field Representatives, UCB Cares, Marketing, Patient Engagement. Externally, you will work with DTP Pharmacy Partners, Specialty Distributors, Retail Partners, Wholesale Partners, Patient Services Vendors, Telehealth Partners, Data Aggregation Vendors, Reporting Vendors, Platform Vendors, Health Care Providers.

Requirements

Bachelor’s degree in Business, Supply Chain/Operations, Pharmacy, Data/Analytics, or related field (advanced degree a plus).
8–10+ years in biopharma, pharmacy operations, specialty distribution, HUB/patient services, Market Access operations, or channel/fulfillment roles with proven vendor management experience.
Strong data and systems fluency (data ingestion, normalization, dashboards, KPI design) and comfort collaborating with IT/Data teams.
Working knowledge of U.S. regulatory/compliance considerations for pharmacy, telehealth, privacy, and price reporting.
Excellent stakeholder management and communication skills; ability to align cross‑functional teams and external vendors to a common operating rhythm.

Nice To Haves

Demonstrated success running patient access or pharmacy operations with measurable gains in time‑to‑therapy, persistency, and experience.
Experience operationalizing DTP or cash‑pay/e‑commerce‑like prescription flows, or leading specialty pharmacy operations at scale.
Familiarity with DTP partner pharmacy, hub models and trade/SD partners.

Responsibilities

Lead relationships with DTP pharmacy partners, distributors, and vendors, overseeing onboarding, daily execution, and performance management.
Establish and enforce DTP business rules (eligibility, flows, exceptions) to ensure consistent, compliant operations across brands.
Drive Pricing Approval Team/US Pricing Committee approval processes and partner with Contracts, Pricing, Supply Chain, and Trade to govern service levels, track SLAs/quality, and remediate issues.
Manage DTP operational budgets, including purchase order creation, invoice validation, accruals, and spend tracking across operational, data, legal, and web categories.
Execute and evolve DTP strategies across cash‑pay, digital triage, and targeted customer segments; ensure successful integration into product launches.
Use fulfillment and inventory analytics to support patient access, maintain appropriate partner inventory, and resolve access barriers across accounts.
Lead contract negotiations in partnership with Channel Management, Trade Relations, Contracts & Pricing, and Legal.
Build and maintain DTP data platforms, normalization processes, and automated dashboards to track inventory, invoicing, sales, persistency, adherence, and rule adherence.
Partner with Market Access Strategy, Legal, Compliance, Quality, Supply Chain, and Trade to operationalize SOPs, controls, audit trails, and monitor regulatory/policy changes.
Collaborate cross‑functionally (Market Access, Market Access Strategy, Supply Chain, Legal, Finance, Demand Planning, Marketing/Patient Engagement, Brand PVUs) to support launch readiness, forecasting, and compliant DTP campaigns.