NASCAR Software Application Engineer-Mid Level

Pratt & Miller Engineering•Huntersville, NC

64d

About The Position

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster. The NASCAR Software Application Engineer will assist our NASCAR Motorsports clients with support and development of PME-proprietary software applications. This role combines technical expertise, customer relationship management, and software development support. The ideal candidate will thrive in a collaborative, fast-paced team environment, balancing client-facing responsibilities with internal coordination among developers, QA, and product teams.

Requirements

BS or MS in Software Eng, Computer Science, Mechanical Eng or a related field
At least 3 years of experience in professional Motorsports
Proficient in Excel, Word, Power Point, SQL, Azure, MATLAB, and Networking concepts
Experience working in a collaborative team environment with members in multiple locations
Attention to detail and drive for quality
Excellent interpersonal, verbal, and writing skills for communicating with other Pratt Miller Engineering team members and clients
Good analytical, problem solving, and organizational skills
Willingness to learn and stay current with software development technologies
Experience with structured software development practices
Ability to work independently and move projects forward with little direction
Strong work ethic
Team player
Must be able to multi-task in a fast passed, dynamic, and stressful environment while producing accurate decisions and results
Stress may occur periodically
Long hours may be required at times
Limited amounts of travel may be required
Work environment can vary between group and individual assignments and tasks

Nice To Haves

Software support experience preferred
Preferred coding background in C#, MS SQL, Python, and/or Angular
Knowledge of agile software management tools (specifically JIRA & Confluence)

Responsibilities

Customer Support
Serve as the primary point of contact for customers using Pratt Miller's database software and motorsports competition tools
Assist clients with application support, customization, and integration using APIs
Set up, manage, and lead project meetings with customers
Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction
Maintain clarity and set realistic expectations for customers under high-pressure conditions
Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools
Gather client feedback to inform product improvements and relay insights to internal teams
Provide on-site or remote support when needed for client Events
Outline process' and client workflow for tool integration and training
Engage constructively in discussions by listening actively and contributing thoughtful input
Design and draft clear, concise, and well-structured reports that meet the client's requirements using Telerik tools
Ability to travel and be on-site with clients for data ingestion, support, training, discussions, and on-boarding
Software Development Support
Act as the liaison between the PME Software Development Team and customer
Identify, document, and track software defects through the JIRA ticketing system
Communicate and work closely with developers to resolve issues
Collaborate with Developers, Product Managers, Business Analyst and other Stakeholders to clarify requirements and define acceptance criteria
Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis
Perform routine maintenance tasks such as updates, patches, and system upgrades
Collaborate with customers, development, QA, and operations teams to plan and schedule deployments
Software Testing Support
Maintain test documentation to reflect evolving requirements and system changes
Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications
Monitor deployment processes to identify and resolve issues in real-time
Diagnose and resolve errors or performance issues during and after deployments
Document deployment steps, lessons learned, and improvements for future releases
Contribute to continuous improvement of QA frameworks, tools, and methodologies
Attendance at Pratt & Miller meetings
Education / training
Provide feedback on product needs and processes
Support Pratt Miller initiatives, marketing events, and general development as necessary