NASCAR Software Application Engineer-Mid Level

Oshkosh • Huntersville, NC

65d • $68,600 - $106,300

About The Position

The NASCAR Software Application Engineer will assist our NASCAR Motorsports clients with support and development of PME-proprietary software applications. This role combines technical expertise, customer relationship management, and software development support. The ideal candidate will thrive in a collaborative, fast-paced team environment, balancing client-facing responsibilities with internal coordination among developers, QA, and product teams.

Requirements

• BS or MS in Software Engineering, Computer Science, Mechanical Engineering or a related field
• At least 3 years of experience in professional Motorsports
• Software support experience preferred
• Proficient in Excel, Word, Power Point, SQL, Azure, MATLAB, and Networking concepts
• Preferred coding background in C#, MS SQL, Python, and/or Angular
• Knowledge of agile software management tools (specifically JIRA & Confluence)
• Experience working in a collaborative team environment with members in multiple locations
• Attention to detail and drive for quality
• Excellent interpersonal, verbal, and writing skills for communicating with other Pratt Miller Engineering team members and clients
• Good analytical, problem solving, and organizational skills
• Willingness to learn and stay current with software development technologies
• Experience with structured software development practices
• Ability to work independently and move projects forward with little direction
• Strong work ethic
• Team player

Responsibilities

• Serve as the primary point of contact for customers using Pratt Miller's database software and motorsports competition tools
• Assist clients with application support, customization, and integration using APIs
• Set up, manage, and lead project meetings with customers
• Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction
• Maintain clarity and set realistic expectations for customers under high-pressure conditions
• Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools
• Gather client feedback to inform product improvements and relay insights to internal teams
• Provide on-site or remote support when needed for client Events
• Outline process' and client workflow for tool integration and training
• Engage constructively in discussions by listening actively and contributing thoughtful input
• Design and draft clear, concise, and well-structured reports that meet the client's requirements using Telerik tools
• Act as the liaison between the PME Software Development Team and customer
• Identify, document, and track software defects through the JIRA ticketing system
• Communicate and work closely with developers to resolve issues
• Collaborate with Developers, Product Managers, Business Analyst and other Stakeholders to clarify requirements and define acceptance criteria
• Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis
• Perform routine maintenance tasks such as updates, patches, and system upgrades
• Collaborate with customers, development, QA, and operations teams to plan and schedule deployments
• Maintain test documentation to reflect evolving requirements and system changes
• Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications
• Monitor deployment processes to identify and resolve issues in real-time
• Document deployment steps, lessons learned, and improvements for future releases
• Contribute to continuous improvement of QA frameworks, tools, and methodologies

Benefits

• Competitive total rewards package
• People-first culture
• Opportunities to support team member growth and success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees