NAS HCM Client Service Consultant II

ADP • Alpharetta, GA

82d

About The Position

ADP is hiring a Client Service Consultant. In this role, you will serve as ADP's front-line for solving client challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

• Prior client service or systems integration experience.
• Military experience is recognized and appreciated.

Nice To Haves

• Experience in HR, Payroll, Benefits and/or Time.

Responsibilities

• Research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries.
• Analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures.
• Communicate with customers and representatives to resolve issues using strong interpersonal skills and product knowledge.
• Set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
• Strive to exceed client expectations in every interaction.
• Leverage ADP product and services knowledge to provide solutions to issues and questions.
• Turn client input into recommendations for ADP leadership on best practices and solutions training.

Benefits

• Best-in-class benefits start on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.
• A culture that values equity, inclusion, and belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees