NAMR Operations Senior Manager

Boston Consulting Group•Boston, MA

3d•$123,000 - $163,000•Hybrid

About The Position

As the North America (NAMR) Operations Senior Manager, you will partner closely with NAMR Operations functional and local leaders to design and deliver high-priority transformation initiatives across the NAMR Administrative Services function, while also supporting strategic change efforts within Office Experience, Vendor Management, and Travel. Additionally, this role leads critical run-the-business communications and change efforts across NAMR Operations, ensuring operational continuity, leadership alignment, and disciplined execution. This includes supporting day-to-day priorities and leading high-impact engagements with broad and executive-level audiences. You will define and structure complex initiatives, translate strategy into clear execution roadmaps, and ensure measurable impact across people, processes, and technology. A critical element of success will be landing people-centric change—aligning stakeholders, shaping compelling narratives, and driving execution from insight to implementation. You will play a key role in advancing high-impact initiatives such as technology implementations, operating modeling enhancements, service delivery evolution, and new ways of working—ensuring strong governance, adoption, and value realization.

Requirements

8-10 years of progressively responsible work experience
Bachelor’s degree required; MBA or advanced professional degree strongly preferred
Deep change management expertise with ability to align stakeholders and embed lasting behavioral and process change
Exceptional executive communication and storytelling skills with strong senior-level influence
Strong strategic thinking with the ability to see the big picture, connect initiatives to broader business priorities, and define clear outcomes that drive meaningful impact
Disciplined project and program management with experience structuring complex initiatives into clear roadmaps
Strong track record of successfully leading complex change initiatives with a clear focus on people, adoption, and measurable impact
Proactive, innovative problem solver who delivers scalable operational improvements
Experience navigating complex, matrixed organizations with sound judgement and organizational savvy
High emotional intelligence, ownership mindset, and resilience in fast-paced environments

Responsibilities

Lead end-to-end change strategies for high-priority NAMR Operations initiatives, including impact assessments, stakeholder alignment, adoption planning, and sustainability design.
Translate strategic objectives into structured transformation roadmaps with clear milestones, risk mitigation plans, and measurable success metrics.
Drive both the technical and behavioral components of change to ensure initiatives are fully embedded and deliver sustained operational impact.
Own day-to-day management of complex, cross-functional initiatives from scoping through stabilization, ensuring disciplined execution and predictable delivery.
Establish clear governance structures, define scope and success criteria, manage interdependencies, and proactively mitigate risks and issues.
Provide structured executive updates and performance tracking that clearly articulate progress, trade-offs, and value realization.
Own and evolve the NAMR Operations communication rhythm and governance model—including leadership updates, townhalls, and engagement forums—ensuring consistent messaging and strong alignment across leaders and stakeholders.
Develop compelling, executive-level narratives that articulate the purpose, strategic context, measurable impact, and business outcomes of transformation initiatives.
Design and execute structured communication and stakeholder engagement strategies that translate complex operational, organizational, or technical changes into clear, actionable messaging that drives understanding, trust, and sustained adoption.

Benefits

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
The base salary range for this role begins at $123,000 in our lowest cost geography and goes up to $163,000 in our highest cost geography.
In addition to your base salary, your total compensation will include a discretionary bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis