Named Customer Success Manager

Zoom

19h • Remote

About The Position

The Named Account Customer Success Manager will build relationships with internal teams and customers, ensuring the successful deployment of Zoom products and services. This role's efforts will drive customer satisfaction, retention, and happiness. It requires deep experience in UCaaS/Zoom and/or Video Collaboration products/services. The Customer Success team focuses on helping clients maximize Zoom's value and fosters collaboration across departments for seamless experiences. The team operates in an inclusive, innovative environment that celebrates diverse perspectives. This specific role supports top accounts in the United States, managing large accounts with $1.5–$2.5 million in monthly recurring revenue. The position aims to build lasting relationships to ensure successful Zoom product deployments, enhance satisfaction, retention, and overall happiness, contributing to shared success with a customer-centric approach.

Requirements

• Bring 3+ years of experience supporting Named or Enterprise accounts in SaaS, UCaaS, or video collaboration industries
• Apply knowledge of Zoom products and services, with expertise in at least one product line
• Manage a portfolio of 15–30 complex accounts with attention to detail and strategic thinking
• Thrive in a dynamic environment and adapting to changing priorities with a collaborative mindset
• Communicate clearly and effectively, including presenting to executives and key decision-makers
• Travel as needed, including customer visits and participation in events or executive briefings
• Work in or near the same time zone as assigned accounts

Responsibilities

• Building and nurturing long-term relationships with key stakeholders across assigned accounts
• Managing the full customer lifecycle, from onboarding to adoption and renewal
• Monitoring account health metrics and identifying opportunities to reduce risk and increase adoption
• Creating and delivering business reviews that highlight outcomes, ROI, and areas for optimization
• Partnering with cross-functional teams to enhance internal processes and customer engagement
• Expanding customer portfolios by identifying opportunities for additional products and services
• Sharing customer insights and trends with internal teams to enhance product development and support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees