NAM Customer Experience Training Leader

Hitachi • Raleigh, NC

1d • Remote

About The Position

The Opportunity Join Hitachi Energy as our Customer Experience Training Lead and shape how teams across the HUB learn, grow, and deliver exceptional customer value. In this role, you’ll coordinate, optimize, and deploy training programs across multiple Customer Experience functions. You’ll lead needs assessments, manage content development, and partner closely with HUB and BU leaders to ensure every program is aligned, effective, and easy to adopt. If you excel at organizing complex initiatives, guiding instructional design, and creating training that drives real results, this is your chance to make a measurable impact. Job Title: HUB Customer Experience Training Leader Location: Ideally based near one of the North America Factories (Jefferson City, MO; Raleigh, NC; South Boston, VA), Remote with Travel How you’ll make an impact Lead LNAs and TNAs across Customer Experience teams. Translate findings into practical training requirements. Manage planning, timelines, communication, and risks for training deployments. Coach and lead Instructional Designer(s) to deliver high‑quality content. Ensure training materials are clear, accurate, and process‑aligned. Support teams in adopting and sustaining new training programs. Align HUB and BU training, localizing content where needed. Drive continuous improvement using feedback and performance insights. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your back‑ground Bachelor’s degree in Education, Training, Organizational Development, Operations, or related field. 5+ years in T&D, L&D, or training program management. Experience leading LNAs/TNAs and building recommendations. Strong program/project management (multi‑site or cross‑functional preferred). Experience managing Instructional Designers or content teams. Experience developing training for Customer Experience functions is an advantage. More About Us Hitachi Energy offers a purpose‑driven, inclusive environment focused on learning and innovation. Grow alongside global experts with opportunities for mobility and development. Join a collaborative culture that values curiosity, impact, and continuous improvement. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.

Requirements

• Bachelor’s degree in Education, Training, Organizational Development, Operations, or related field.
• 5+ years in T&D, L&D, or training program management.
• Experience leading LNAs/TNAs and building recommendations.
• Strong program/project management (multi‑site or cross‑functional preferred).
• Experience managing Instructional Designers or content teams.

Nice To Haves

• Experience developing training for Customer Experience functions is an advantage.

Responsibilities

• Lead LNAs and TNAs across Customer Experience teams.
• Translate findings into practical training requirements.
• Manage planning, timelines, communication, and risks for training deployments.
• Coach and lead Instructional Designer(s) to deliver high‑quality content.
• Ensure training materials are clear, accurate, and process‑aligned.
• Support teams in adopting and sustaining new training programs.
• Align HUB and BU training, localizing content where needed.
• Drive continuous improvement using feedback and performance insights.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Hitachi Energy offers a purpose‑driven, inclusive environment focused on learning and innovation.
• Grow alongside global experts with opportunities for mobility and development.
• Join a collaborative culture that values curiosity, impact, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level