Nail Technician

Woodmark Hotel•Kirkland, WA

About The Position

SUMMARY: The Nail Technician is responsible for administering hand and foot treatments for guests. They will provide exceptional service to create an extraordinary guest experience. The Nail Technician will maintain the AAA Four Diamond standards. The Nail Technician shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

Requirements

Valid Washington cosmetology license to perform nail care required
At least one year customer service experience required
High school diploma or equivalent required
Must be a United States citizen or possess a valid work permit
Must be at least 18 years of age
Must have a natural ability to interact with others
Must have a strong passion for assisting guests in attaining their beauty and wellness goals
Must be able to work well under pressure
Must be detailed-orientated
Must Maintain OSHA standards of sterilization and personal safety standards.
Must be able to read, write and speak English
Must be able to accurately follow verbal and written instructions
Must possesses excellent communication skills
Must have excellent listening skills
Must be able to work in a fast-paced environment
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests

Nice To Haves

At least one-year previous experience in a similar setting preferred

Responsibilities

Greets and welcomes guests upon arrival
Provides information to guests and members about treatments and services and provides demonstrations if needed
Performs various types of hand and foot treatments (manicures, pedicures, nail repairs, etc.)
Maintains proficiency in all components of hand and foot treatments
Promotes and sells spa products
Maintains confidentiality of guest information
Prepares and maintains treatment areas (removing soiled linens, restocking, etc.)
Maintains consistent spa inventory and orders supplies as needed
Ensures the privacy of all guests, adhering to draping policies
Follows all guidelines regarding proper OSHA sterilization
Adheres to time length and treatment protocols, promotes home regimen program to clients
Assists with the promotion of treatment services at member/guest orientations
Maintains a strong knowledge of spa trends, especially focusing on hand and foot therapy
Provides general hotel information for guests
Adheres to the Woodmark Standards of Excellence
Resolves guest problems and is empowered to act in absence of manager
Interacts with Spa/Hotel staff in a professional manner; assists other departments as necessary
Up-sells other hotel services and amenities to guests
Always maintains a professional demeanor and attitude
Maintains constant awareness of safety issues and reports all safety incidents to on-duty supervisor
Acts with responsibility towards all company property, supplies and equipment
Attends appropriate department, hotel and division meetings
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Reports to work on time and according to posted schedule, maintains accurate time records
Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned