NA Training and Certification Learning Architect

Red River•Raleigh, NC

About The Position

The Red Hat Training and Certification team is looking for a Learning Architect to join our team. In this role, you will support customer success and the landing, adoption, expansion, and renewal of our subscription-based open source offerings. You’ll work with our Training and Certification sales and delivery teams to scope and outline strategic programs that address our customers’ workforce training needs. As a Learning Architect, you will have the opportunity to use your technical expertise and understanding of the challenges that our customers are facing, and help to address those challenges through our industry-leading training and certification program. Red Hat technologies are leading the industry in hybrid-cloud environments and are driving the most interesting, innovative IT modernization efforts across the globe. But to truly transform the way that businesses and government agencies work, customers need to ensure that they have the right talent and training to effectively utilize these technologies. The mission of the Red Hat Training and Certification team is to ensure that our customers are well positioned to successfully adopt our products to positively impact their operations, their employees and their customers. And while the success of our customers is paramount, along the way you will also be helping to create training programs that directly benefit the employees of our customers, our learners, as they receive the highest quality, most rigorous training in the IT industry, and earn some of the most highly valued certifications in any industry. If you have a passion for open source technology, teamwork, problem solving, and education and training, we’d love to hear from you.

Requirements

2+ years of experience working in sales engineering, consulting, IT architecture, or equivalent technical experience supporting strategic accounts
Excellent communication and presentation skills; record of developing relationships at engineering, program management, and executive levels
Experience working with modern development practices like DevOps or continuous integration (CI)
Knowledge of and experience with Red Hat OpenShift Container Platform and Kubernetes
Knowledge of and experience with Red Hat Ansible Automation Platform
Knowledge of and experience with enterprise solutions and architectures, understanding of how different infrastructure elements like virtualization, private cloud, public cloud, bare metal servers, etc work together and how Red Hat's products fit in that model
Willingness to travel up to 25%

Nice To Haves

Red Hat Certified System Administrator (RHCSA) or other Red Hat Certifications are a plus

Responsibilities

Collaborate with local sales and technical delivery teams to bring our customers the best solutions from the Red Hat Training and Certification portfolios
Discover and analyze customer business and technical problems; apply appropriate Red Hat solutions to address customer needs
Provide presales technical support for the development and implementation of complex services and solutions
Provide trusted innovative thinking internally and with our customers
Use deep knowledge of the solutions and the industry to provide technical expertise to sales associates and customers through sales presentations and demonstrations of our offerings; prepare detailed specifications for our offerings
Follow standard practices and procedures for analyzing situations or data
Organize, develop, and deliver enablement training around Red Hat technologies (e.g., Red Hat Enterprise Linux (RHEL), Red Hat Ansible Automation Platform, Red Hat OpenShift, etc.) to counterparts in sales, presales, and consulting
Help build programs around Red Hat technical training with pre and post-requisite training curriculums
Help organize chat sessions, help channels, and other mediums to support question and answer for customers being trained up on Red Hat technical content
Work alongside Red Hat sales, marketing, and consulting covering the Red Hat account team to integrate a training and enablement strategy into their selling and go-to-market plans
Collaborate with other internal Training and Certification teams such as Global Training Go-To-Market, Global Enablement, Product and Technical Learning, and Certification to stay up to date on new products and initiatives, provide feedback, and represent NA interests from an internal and customer perspective

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

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