NA Service Sales Manager

Andritz • Spartanburg, SC

118d

About The Position

As Service Sales Manager, you will be responsible for securing the Service business sales targets in coordination with your leader. As part of the regional team, you are the salesperson identifying and acquiring new customers within our Service business and the link between the customer account and the regional organization. With particular focus on Wear parts, your primary objective will be to drive business growth with customers directly or indirectly through agents. You will identify new customer opportunities, drive the initial sales efforts to successful recurring order intake, achieve revenue and profitability targets and ensure the highest level of customer satisfaction.

Requirements

• Successfully completed degree in mechanical engineering or industrial engineering.
• Experience as a Sales or Customer Service Engineer in the Nonwoven or Textile industry, or as a Maintenance or Production Engineer for disposable, durable, and textile product lines.
• Deep knowledge of Customer Relationship Management (CRM).
• Proven track record in achieving sales targets and driving business growth.
• Knowledge in pneumatic, hydraulic, and electrical controls.
• Proficiency in SAP and common MS Office products is an advantage.
• Fluent in English, both written and spoken.
• Strong customer and solution orientation.
• Confident demeanor and excellent negotiation skills.
• Good commercial and contractual understanding.
• Cross-cultural understanding and strong market and competitive intelligence.
• Ability to work collaboratively in a global team environment and across different departments.
• Competence to handle multiple tasks and projects simultaneously.
• Innovative mindset with the ability to develop creative solutions to complex problems.
• Strong responsibility, decision-making ability, independence, organizational skills, and resilience.
• Commitment to continuous learning and staying updated with industry advancements and best practices.
• Willingness to travel regularly (more than 60%).

Nice To Haves

• Additional foreign language skills are an advantage.
• Experience in industrial B2B Service Business.
• Maintenance Management Qualification.

Responsibilities

• Secure order intake and sales within your designated regions.
• Proactively sell spare parts, repairs, and service products through regular customer visits.
• Manage key accounts for assigned regions and customers.
• Generate and process customer inquiries efficiently.
• Maintain customer needs accurately in the CRM system.
• Ensure timely preparation of offers in close collaboration with the Backoffice sales team.
• Conduct contract and price negotiations in compliance with Andritz regulations.
• Acquire service orders and spare parts packages effectively.
• Communicate target-oriented with decision-makers at operational levels.
• Mediate between customer needs and service department requirements.
• Promote framework maintenance agreements actively.
• Develop optimal service concepts for customers using digital solutions.
• Prepare offers and sales contracts.
• Coordinate with local sales representatives by communicating information, providing technical support, setting targets, and managing orders.
• Represent ANDRITZ Nonwoven & Textile (PNT) at trade fairs, symposia, and conferences.
• Support marketing concepts for the spare parts business.
• Monitor market trends and competitor activities to identify business opportunities.
• Provide technical training and support to customers and internal teams.
• Prepare regular sales reports and forecasts for management review.
• Ensure customer satisfaction by addressing complaints and resolving issues promptly.
• Collaborate with the product development team to provide customer feedback and influence product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees