NA Leader - Front Office / Customer Data & Analytics

Capgemini•Atlanta, GA

About The Position

IT Transformation Managers optimize Business Technology capabilities and manage implementation, change and transformation on behalf of the client. They analyze and evaluate existing Business Technology capabilities (- organization, project management, service management and resources management). They define Business and IT objectives and identify gaps. They are responsible for the success of the transformation by designing the appropriate transformation roadmap and leading the execution of it. They also carry out skills coaching and consulting. IT Transformation Managers understand the financial implications of their proposals. Their plans must increase the productivity and quality of the complete IT landscape and life cycle by using client standards and procedures, control and quality management, rationalization and automation. They use industry standards and best-practices including a feasibility check and necessary adaptations for the client. Required Skills and Experience: In a program or project the IT Transformation Director provides leadership that covers all aspects of transformation management. He measures and evaluates the impact of client ambition and capability, interdependencies, technology, business change, program/project design, approach and methods as well as the IT-architecture. The IT Transformation Director is able to audit, optimize and transform programs and projects to align to the client business ambition whilst designing a coherent and risk balanced transformation roadmap to the realization of that ambition through IT enabled initiatives. He leads, coaches, guides and develops his own colleagues and employees of the client with regards to the program/project designs he has developed and their role within the delivery of the defined outcomes. He is visionary and strategist for positioning new and enhanced innovative opportunities for clients and can provide and/or extend appropriate service offerings that create benefit to a client organization. Within the Capgemini group he acts as a representative of this capability area and is responsible for the generation of business leads. Description: As a key role to drive the “Customer First” Insights & Data team, the ideal leader will possess a deep experience, curiosity and a passion for building smart Customer/Front Office Data & Analytics solutions to facilitate Customer, Marketing, and Sales related Insights & Data (including AI-based) decisions for our clients in North America. Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Requirements

18+years of experience
Bachelor’s Degree
Should be a master in Business Change Management & Industrialization
Should be experienced in Architecture Knowledge , Vendor Management, Project Financials, KPI´s & Reporting
Expertise in Sales & Marketing AI & Analytics
Extensive experience working with Customer Data Hub, Customer Master Data Management
Strong understanding and working knowledge of customer journey and experience, with its various data points
Integration experience with Salesforce, Google Analytics, and/or Adobe marketing solution s
Demonstrated thought leader and personal brand in this “front office” space
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

Analyze and evaluate existing Business Technology capabilities
Define Business and IT objectives and identify gaps
Design the appropriate transformation roadmap and leading the execution of it
Skills coaching and consulting
Increase the productivity and quality of the complete IT landscape and life cycle by using client standards and procedures, control and quality management, rationalization and automation
Audit, optimize and transform programs and projects to align to the client business ambition
Designing a coherent and risk balanced transformation roadmap to the realization of that ambition through IT enabled initiatives
Leads, coaches, guides and develops his own colleagues and employees of the client with regards to the program/project designs he has developed and their role within the delivery of the defined outcomes
Visionary and strategist for positioning new and enhanced innovative opportunities for clients and can provide and/or extend appropriate service offerings that create benefit to a client organization
Acts as a representative of this capability area and is responsible for the generation of business leads
Building smart Customer/Front Office Data & Analytics solutions to facilitate Customer, Marketing, and Sales related Insights & Data (including AI-based) decisions for our clients in North America