nCino Business Analyst - Strategic Platforms

First Horizon-posted 4 months ago
Full-time • Mid Level
New Orleans, LA
1,001-5,000 employees
Credit Intermediation and Related Activities
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First Horizon Bank is seeking a detail-oriented and collaborative Business Analyst to support the ongoing development, enhancement, and optimization of our nCino lending solution. The ideal candidate will be passionate about improving digital processes and client experience, with experience in banking, lending processes, and supporting technology platforms such as nCino or Salesforce.

  • Serve as a liaison between business associates (including line of business, credit, and risk teams) and technology partners for the nCino lending platform
  • Gather, analyze, and document business requirements and translate them into clear technical solutions for developers
  • Map out current lending workflows and identify opportunities for process improvements, automation, and optimal use of the nCino platform
  • Facilitate discussions, requirements workshops, and feedback sessions with associates and stakeholders to ensure the platform aligns with business objectives and enhances the experience for our clients
  • Develop use cases, user stories, and business process documents to guide system enhancements or new feature deployments
  • Support testing activities, including test case creation, system validation, and user acceptance testing for nCino updates
  • Assist with change management, training, and documentation to support successful system adoption by associates
  • Monitor platform performance and generate reports to track key metrics, user adoption, and issue resolution
  • Bachelor's degree in Business, Information Technology, Finance, or a related field.
  • Minimum 3 years of experience in business analysis, preferably within the financial services industry
  • Prior experience working with nCino, Salesforce, or other digital lending systems is strongly preferred
  • Solid understanding of commercial or consumer lending operations, regulatory considerations, and client experience best practices
  • Exceptional analytical, problem-solving, and communication skills
  • Proficiency with requirements documentation, workflow mapping, and data analysis tools
  • Experience working in Agile/Scrum environments is a plus
  • Experience with process improvement initiatives, system implementations, or technology-driven change management in a banking environment
  • Familiarity with project management and collaboration tools such as JIRA, Confluence, etc.
  • Proficient in advanced Excel functions, Word, and PowerPoint
  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
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