Mystery Shopper- Des Moines

QuikTrip Corporation • Urbandale, IA

3d

About The Position

This is a Part-Time position that will work 10-20 hours/week. You will be paid hourly, drive time, mileage and reimbursed for the product purchased.
Primary Purpose of Job:
A Service Appraiser must evaluate each store with a fair and accurate measurement of customer service, cleanliness, and merchandising according to the Service Appraiser Handbook and provide feedback by inputting evaluation information into the provided iPad. It is the Service Appraiser’s responsibility to ensure they are inspecting each store to the same standards.

Requirements

• Must be 19 years old or older.
• High School graduate or GED.
• Patience to deal with tough situations
• Self-motivated and the ability to work with little supervision.
• Must be able to communicate in English, verbally and in writing with employees.

Nice To Haves

• High School graduate or GED.
• Retail store experience.
• Same as required.

Responsibilities

• Report on customer service provided by employees.
• Report on the appearance of the employees.
• Report on the overall cleanliness.
• Report on merchandising.
• Maintain a current Driver’s License and automobile insurance.
• Comply with all local, state, and federal motor vehicle and traffic laws.
• Shop stores as scheduled.
• Practice confidentiality about the Service Appraisal Program.
• Dress and act like a normal customer.
• Spend the required per shop amount on approved products.
• Participate in mandatory one-on-ones to improve individual performance and the overall operation of the Service Appraisal Program.
• Communicate problems that have an effect on store team and customer service to the Program Coordinator.
• Consult with the Program Coordinator on store issues that interfere with implementing the required job duties.
• Treat all team members in a respectful and professional manner through effective communication and teamwork.
• Record all hours worked to comply with wage and hour laws.
• Accurately record all mileage driven while performing job duties.
• Sync tablet at the end of each shift worked.
• Read and reply to tablet email at the start of each shift worked.
• Accurately and completely input Service Evaluations into the iPad after the completion of each store.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees