MyLife Advisor

ADP • El Paso, TX

265d

About The Position

ADP is hiring a MyLife Advisor. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a MyLife Advisor for ADP's Human Resources Outsourcing division, you will provide guidance and respond to a wide variety of questions and issues related to benefits, payroll, human resources, 401k, risk, workers' compensation, e-TIME, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients' employees (participants) and Human Resources Department employees, as well as third-party vendors, when they reach out. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients and partners to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now!

Requirements

• High School Diploma / GED
• One year of customer service experience

Nice To Haves

• Experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings.
• Demonstrate accountability.

Responsibilities

• Provide Tier 1 Support by resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll, HR, 401k, risk, workers' compensation, e-TIME, and more.
• Build Relationships by working in conjunction with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately.
• Grow within Your Role by receiving training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications.

Benefits

• Best-in-class benefits start on Day 1.
• Company-paid time off for volunteering for causes you care about.
• Opportunities for ongoing training, development, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED