My Epic Gear Associate (Ludlow, VT, US)

Vail Resorts • Ludlow, VT

40d • $20 - $22

About The Position

The My Epic Gear Associate is the face of the Member Services and Slopeside locations and acts as an ambassador to the My Epic Gear program. The Member Services and Slopeside locations are conveniently located throughout our resorts and offer our members a place to pick up their gear, request gear swaps, ask questions and assist members with making their reservations. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously.

Requirements

• Keen to learn new skills, open-minded, and can adapt to changing situations
• Must have excellent oral and written communication and organizational skills
• Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions
• Ability to work a flexible schedule; weekends and holidays required

Responsibilities

• Provide exceptional service to our members at our Member Services and Slopeside locations.
• Preparing and setting up the gear for upcoming My Epic Gear reservations
• Assisting members during their reservations including ensuring proper fit of gear
• Conducts transactions at front of house POS using various software programs at member services locations
• Responsible for general cleanliness and organization of member facing areas including slopeside.
• Assists with inventory control with My Epic Gear and Retail product
• Assists in movement of gear to and from member services to slopeside locations and tune shops
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees