MyChart Help Desk Analyst - Associate
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About The Position
Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville. Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers. Perform question/problem diagnosis and guide users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using provided software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities.
