MVP Work-Space Team Member

MVP SPORTSCLUBS • Grand Rapids, MI

11d

About The Position

Responsible for supervising Work-Space with emphasis placed on ensuring quality and consistent delivery of customer service and cleanliness to our members with the ultimate goal of promoting MVP Work-Space as a value-added tool to retain All-Star members as members.

Requirements

• High school diploma or equivalent or relevant work experience.
• Excellent verbal and personal communication skills, confident, outgoing, and professional.
• Minimum 6 months prior customer service experience in high volume service industry.
• Excellent organizational skills.
• Ability to work independently, meet goals and deadlines, and pay close attention to details.
• Strong organizational and administrative skills.
• Team-oriented disposition and strong human relations skills, able to handle all kinds of personalities.
• Ability to establish and maintain effective customer working relationships with the public, administrators, peers, and subordinates.
• Physical Requirements: Ability to stand a majority of shifts at greeting counter or in Workspace. Bend, stoop, crouch, climb, stand, sit and turn/pivot, lift/lower, push, pull, and carry up to 80 lbs. Perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone. See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

Responsibilities

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Greet all members, guests, and staff at the Workspace Desk. Check all members and guests into the facility making sure appropriate forms and waivers are filled out when necessary.
• Ensures that all Team Members (in and out of their department) know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Meet and greet all members upon arrival and be available for and responsive to client needs at all times as well as effectively address and/or communicate members’ concerns, comments, and questions to the appropriate manager or director.
• Uses checklists to always ensure a clean and professional facility including but not limited to cleaning up Work-Space common space, conference rooms, kitchen, and restrooms daily.
• Market and develop usage of conference and meeting rooms.
• Handle the booking and reservation of rental space and manage space inventory system.
• Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

Benefits

• Our part-time team members receive complimentary club membership access for the team member, spouse, and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail, and food + beverage.
• In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long/short-term disability, generous personal time off policy, and paid maternity and paternity leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees