MVD Service Representative (56836)

A-MAX INSURANCE SERVICES INC•Phoenix, AZ

33d•$16 - $18•Onsite

About The Position

The MVD Service Representative is responsible for working with the public to provide motor vehicle services including licensing, titling, and permits. This position is responsible for timeliness and accuracy of work products, security, validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

Requirements

Knowledge of, or the ability to learn, ADOT/MVD rules, regulations, processes, and procedures.
Ability to apply customer service principles and best practices with a customer-centric focus.
Strong verbal and written communication skills.
Ability to type and use a keyboard at a pace consistent with expected productivity.
Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.
Ability to adapt to a changing work environment, including updates to processes and procedures.
Ability to work effectively in an office environment, including standing or sitting for extended periods and working outdoors when necessary.
Weekend availability required.
Must possess and maintain a valid driver's license.
Background check and fingerprinting are required.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of previous MVD experience in title and registration and/or driver’s licenses is preferred, or successful completion of training and adherence to performance standards (typically within six months).

Responsibilities

Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history.
Data entry and review is required.
Administer testing including operator knowledge and skills testing.
Conduct level 1 vehicle inspections to include VIN validation.
Capture customers' photo, signature, and application information for credential eligibility/issuance.
Determine, collect, and evaluate fees & use general accounting procedures to balance accounts.
Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities.
Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.