MV Research Specialist I

Oklahoma State Government • Oklahoma City, OK

27d

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $36,400.00. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. POSITION SUMMARY POSITION RESPONSIBILITIES This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

Requirements

• Knowledge of office practices and procedures.
• Skilled in accounting terminology and the maintenance of records.
• Ability to provide excellent customer service while resolving inquiries.
• Ability to read, comprehend and apply various rules and regulations.
• Proficient in inspecting and verifying records.
• Ability to communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with others.
• An associate’s degree in accounting, business administration, public administration or a closely related field
• OR two (2) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education.
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position will not require travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Responsibilities

• Reviews and records of all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
• Provides research on title records, including title history, missing liens, odometer discrepancy, VIN discrepancy and other record requests.
• Responds to questions and inquiries via telephone, mail, fax, MLA messages, email for licensed operators, lien holders, other states, and stakeholders.
• Provides routine interpretation of tax laws and refers complex questions to the appropriate division personnel.
• Reviews documents related to the issuance of vehicle, boat and motor titles to ensure accuracy and compliance with tax laws.
• Identifies discrepancies reported in tax documents.
• Reviews documents related to foreclosure actions on vehicles, boats and motors to ensure accuracy, and compliance with tax laws.
• Approves the foreclosure action and notifies the customer.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
• Prepares research request documents for imaging.
• Assists with special projects as assigned.
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Benefits

• The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees