Mutuel Clerk

Churchill Downs Incorporated-posted 2 months ago

New Orleans, LA

5,001-10,000 employees

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America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana. The Mutuel Clerk processes pari-mutuel wagering transactions into the totalization system using Tote to provide wagering terminals to satisfy State Racing Commission regulations, IRS regulations, and Fair Grounds standards. Provides professional services in a manner which meets and exceeds customer and company expectations.

Processes customer wagering transactions and wagering vouchers through a totalizator terminal and certifies accurate wagering transactions as prescribed by state racing commission regulations, IRS regulations and Fair Grounds’ standards.
Accounts for all monies, vouchers, coupons, etc. used in performing job duties and reconciles daily cash handling activities to confirm accuracy of cash received at beginning of shift and cash returned at end of shift.
Ensure compliance with all operational and regulatory requirements.
Disseminates accurate and real-time racing and wagering information to customers and escalates requests for information to superiors when needed.
Creates and maintains a working environment conducive to positive morale, quality, creativity and teamwork.
Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
Anticipates and responds to a wide variety of customer needs and requests quickly and efficiently.
Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes. Escalate disputes with superiors when appropriate.
Perform other duties as assigned.

Must be 21 years or older.
Able to obtain a Racing License from the Louisiana Racing Commission.
Previous cash handling work experience.
High school degree or equivalent.
Ability to work in a high-volume environment.
Excellent verbal communication skills with strong attention to detail.
Be a self-starter and work with minimum supervision.
Ability to work overtime and flexible hours as required including nights, weekends and holidays.
Ability to read and write.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several variables.
Ability to read, analyze and interpret common documentation.
Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of staff.
Ability to write and present information to management in a reasonable manner.
Ability to perform normal mathematical computations about the implementation of current duties.

Pari-mutuel industry and cash handling experience are desirable but not necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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