Mutuel Clerk

Churchill Downs Incorporated

About The Position

Ellis Park offers live thoroughbred horse racing during the summer season, with simulcast wagering 365 days a year, 300 HHR machines, exciting promotions, convenient sports betting, The Pea Patch Deli, Dade Park Grill and more.JOB SUMMARYPosition Summary A Mutuel Clerk is responsible for processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets, assists guests with questions and ticket redemptions, explains wager techniques to guests in a courteous and helpful manner.

Requirements

High School Diploma or GED preferred.
Relevant work experience or cashiering experience is preferred.
Must be a minimum of 18 years of age.
Must possess basic mathematical skills (able to add, subtract, multiply, and divide).
Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).
Must provide and maintain a valid driver’s license.

Responsibilities

Must be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard, and basic racing terminology).
Must be knowledgeable about all aspects of racing, including types of wagering, availability of simulcasting, and wagering offered at the various tracks.
Maintain sales in an organized manner while ensuring efficient and accurate service while providing guests with instructions, taking bets, selling cash, refunding and canceling tickets, and/or other information.
Provide customers with a list of scratches for tracks or results for races.
Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system and prepares and verifies all closing paperwork.
Fill out and sign the variance form if the money bank does not balance at the end of the shift, which must include the possible reason for every variance.
Maintain strong knowledge of money handling, counting, and complex mathematical skills.
Notifies higher level management of any complaints or suspicious or unusual activity in a timely manner.
Maintains the confidentiality of winning tickets to ensure guest privacy and all company matters.
Adhere to departmental procedures, safety rules, health regulations, and Kentucky Horse Racing Commission (KHRC) rules and regulations.
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy, and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
Develop a thorough knowledge of services, room locations, amenities, and surroundings (e.g., Mutuels, gift shop, restaurants, Sky Theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
Always maintain a courteous, positive, and professional working relationship with all Ellis Entertainment personnel and the general public (e.g., coworkers, clients, and vendors).
Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
Perform additional duties and responsibilities as necessary or assigned.