Mutual Fund Specialist - Contact Center

U.S. Bank • Milwaukee, WI

4d • $23 - $30 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Your journey starts now. Global Fund Services is seeking a future team member for the role of Mutual Funds Specialist to support our Contact Center team . In this role you will: Be responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy. Provide and respond to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information. Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors. Process conversions, de-conversions and fund liquidations. Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures. Schedule: Monday through Friday on a rotating schedule with hours between 8 am (CT) and 7 pm (CT) Location: 3 or more days in our Milwaukee, WI Lewis Center Location following a fully onsite training To be successful in this role, we’re seeking the following:

Requirements

• Associate's or Bachelor's degree in business or related field, or equivalent work experience
• Minimum two years of related work experience, such as accounting/financial transactions and customer service

Nice To Haves

• The ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
• The ability to perform multiple tasks in a dynamic working environment with minimal supervision
• Excellent verbal and written communication skills
• Proficient mathematical and computer skills
• Excellent customer service skills

Responsibilities

• Be responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.
• Provide and respond to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.
• Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors.
• Process conversions, de-conversions and fund liquidations.
• Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees