Music Hall VIP Host - House of Blues Cleveland

Hob Entertainment • Cleveland, OH

127d

About The Position

The Music Hall VIP Host position at House of Blues Cleveland is a part-time role that offers flexible scheduling, primarily during nights and weekends. The host will receive hourly pay plus commission based on sales made, providing concert information, upselling VIP packages, and ensuring guests receive personalized services to create memorable concert experiences.

Requirements

• Applicants must possess work authorization which does not require sponsorship by the employer for a visa
• Attention to detail
• Positive attitude
• Teamwork; work well with others in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Working knowledge of high-end restaurant operations and/or VIP nightclub operations and high-end guest relations
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Nice To Haves

• High School Diploma or equivalent
• Experience in a high volume, fast paced work environment
• Cash handling experience
• Point of Sales knowledge, preferably MICROS

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Cash handling; bank procedures and payment processing for both cash and/or credit transactions
• Sell Opera Boxes, bottle service and reserved stools in advance of every show and maintain monthly sales goal
• Be present at shows to upsell available VIP inventory to concert patrons
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients
• Coordinate operations on night of shows with Ops Director, servers, and security to execute nightly VIP setup
• Ensure guests are always receiving highly personal service

Benefits

• Free concert tickets
• Dog-friendly offices
• Progressive benefits like student loan reimbursement and adoption/fertility support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED