Music Hall Cocktail Server - House of Blues Cleveland

Hob Entertainment • Cleveland, OH

121d

About The Position

The Music Hall Cocktail Server is responsible for using interpersonal skills to anticipate guest needs, upsell food and beverage, and provide exceptional customer service to guests within the high volume, fast-paced concert hall environment. This part-time position offers a flexible schedule, primarily during nights and weekends, and includes hourly pay plus tips.

Requirements

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
• Attention to detail.
• Positive attitude.
• Teamwork; work well with others, in a high-volume and sometimes stressful environment.
• Keep a clean, well-groomed appearance.
• Punctual attendance with a flexible schedule including nights and weekends.
• Tolerance of all cultures, music, and art forms.
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided).
• Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems.

Nice To Haves

• High School Diploma or equivalent.
• Experience in a high volume, fast-paced live music environment.
• Experience recognizing valid IDs.
• Cash handling experience.
• Beer, Wine & Liquor knowledge, current with latest drink trends.
• Point of Sales knowledge, preferably MICROS.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift.
• Follow House of Blues safety, health, and sanitation standards.
• Assist other employees as needed.
• Follow opening and closing procedures, checking out with manager on duty.
• Adhere to all HOB policies and procedures.
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies.
• Request proper identification for anyone appearing under 30 years of age.
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager.
• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions.
• Interact with guests in a natural, friendly demeanor cultivating repeat business.
• Suggestively sell menu items to guests.
• Take and deliver food and beverage orders promptly, maneuvering trays through large crowds.
• Prioritize and organize drink orders.
• Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques.

Benefits

• Discounted parking available daily.
• Opportunities for professional and personal development.
• Inclusive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED