Museum Services Support Specialist

KMRG, LLC•Saint Gabriel, LA

4d•Onsite

About The Position

We are seeking a Museum Services Support Specialist to support day-to-day operations at the National Hansen’s Disease Museum in Carville, Louisiana. Your responsibilities will center on providing on-site visitor support, guided tours, administrative support, and collections assistance to help maintain exhibits, track museum activities, and support daily museum operations. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today!

Requirements

Proficient in Microsoft Excel, Word, and Explorer
Proficient in programs for maintaining databases, organizing, and inventorying (e.g., PastPerfect)
Ability to communicate effectively both orally and in writing
Strong organizational skills
Applicant must be at least 22 years old and provide, before placement in this role, acceptable results of a current physical examination which includes written documentation of the ability to: Lift, push, and pull 30 pounds Type/input data for 3 to 4 consecutive hours Climb an 8-foot ladder to hang displays
Physical examinations must also confirm applicant is free of infectious or contagious diseases.
Experience in museums, archives, or libraries
Experience in the management of large quantities of written materials, both hard copy and digital
Experience with projects that required effective written and oral communication
Applicant must have one of the following educational degrees: Master’s degree in library science Bachelor’s degree in humanities, anthropology or archeology Comparable university degrees in history or museum studies
U.S. citizenship is required as it supports the U.S. federal government

Responsibilities

Greet visitors and provide an overview of exhibits and self-guided tours in the museum/Carville Historic District grounds
Schedule guided tours in the museum and on the grounds of the Carville Historical District
Conduct guided tours in a professional, courteous, and safe manner
Coordinate military base entry with the National Guard for scheduled and planned group tours
Enforce tour compliance with site-specific rules (e.g., safety protocols, visitor limits, and access restrictions)
Maintain a record of all tours conducted (e.g., date, time, and number of attendees)
Track visitor statistics for daily operations
Assist the museum curator with special collections projects (e.g., exhibit setup and breakdown)
Monitor artifacts and archives (e.g., temperature, humidity, theft, storage conditions, and exhibit status)
Perform internet research to support artifact descriptions (e.g., origin and related information)
Conduct inventories of museum artifacts and archives for accountability and preservation planning
Complete basic preservation projects in the museum archives
Execute housekeeping in collections, storage, and exhibit areas (e.g., dusting, glass cleaning, sweeping, and vacuuming)
Replenish museum information and brochure racks in visitor areas
Perform administrative projects (e.g., word processing and data entry)
Respond to museum email inquiries in a timely, professional manner
Answer the museum telephone and route calls appropriately
Relay general information to callers
Record accurate messages for staff follow-up
Create and maintain an Excel inventory of supplies, museum bookstore items, and museum equipment
Provide quarterly inventory reports in Excel within seven days after quarter end
Send monthly project and work reports (e.g., assigned projects, housekeeping, PR tasks, visitor statistics, surveys, etc.)
Complete quarterly public relations mailings
Safeguard federal records and PII and do not retain or share protected deliverables
Report suspected security and privacy incidents immediately (within 1 hour) following incident reporting rules
Welcome visitors and direct them as appropriate
Maintain the reception security and telecommunications system
Inform visitors by answering or referring inquiries
Update employee and department directories to support visitor routing
Issue visitor badges and monitor the logbook in accordance with security procedures
Operate the house phone and console telecommunications system
Keep the reception area safe and clean in compliance with procedures, rules, and regulations
Document actions, irregularities, and continuing needs to support continuity among work teams
Be available for occasional “ad hoc” receptionist coverage
Sell books located in the museum gift shop in accordance with museum sales policies and procedures
Maintain a detailed account of daily sales (e.g., receipts and payment methods)
Provide book sale records upon request
Remit funds collected from book sales within seven calendar days after month end