Museum Experience Coordinator

DISCOVERY WORLD LTD-posted about 13 hours ago
Full-time • Entry Level
Onsite • Milwaukee, WI
101-250 employees
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Under the supervision of the Senior Manager of Guest and Member Experience, this individual will plan and execute enhancements to the Discovery World experience, ensuring successful events and guest satisfaction. This is a full-time position that includes weekday, weekend, and evening hours depending on the event schedule. The ideal candidate is organized, has excellent communication and planning skills, and demonstrates first-rate customer service skills.

  • Plan and facilitate Discovery World experiences, including public activities, public events, and performances.
  • Create activity outlines and public event content in collaboration with the Museum Experience Supervisor and Senior Manager of Guest & Member Experience.
  • Coordinate with internal departments to schedule the use of facility spaces.
  • Communicate with vendors, exhibitors, and partners for participation in museum events and best represent the interests of the organization.
  • Monitor load-in and load-out of museum event vendors and participants.
  • Perform event set-up, including but not limited to tables, linens, chairs, stanchions, and A/V needs.
  • Create floor plans and run-of-event schedules for all experiences.
  • Work with the Guest Services team to maintain crowd control and guest participation in all experiences.
  • Assist with coordination and communication of needs from other departments within Discovery World and from outside vendors.
  • Provide an engaged, energized, and exemplary presence on the museum floor.
  • Act as a representative for Discovery World and provide coverage and support for all public experiences.
  • Communicate effectively with participants before, during, and after experiences.
  • Receive and share incoming guest feedback and implement that feedback as appropriate.
  • Document all details for Discovery World events in the project management system and clearly and effectively communicate updates with the Museum Experiences team.
  • Participate in regular debriefing sessions with relevant parties after each event to evaluate and assess museum experiences for future improvements.
  • High School diploma or equivalency required. Some college coursework or degree in relevant field preferred
  • 2+ years of experience in customer service, event planning, event production, or hospitality position preferred
  • History of success working with diverse array of youth and families
  • Ability to communicate effectively with partners, guests and colleagues
  • Ability to act independently and make decisions in the absence of museum management
  • Excellent problem-solving skills
  • Willingness to learn new skills and take on challenges with a positive attitude
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