Museum Community Service Officer Student Employee, #1230

Oakton College•Des Plaines, IL

35d•Onsite

About The Position

Museum Community Service Officer's (CSO) are part-time student employees of the Oakton College Police Department and Koehnline Museum of Art that perform the following duties: Protect exhibits, staff, and visitors by regularly patrolling the museum and museum entrance, inspect doors/windows for security issues, manage visitor entry/exit, ensure visitors follow museum policies (no touching art, no unauthorized photos) and intervene if rules are broken, respond to alarms, medical incidents, and other emergencies, provide directions, answer questions, and guide visitors during evacuations, document incidents, security breaches, and unusual activities. In addition, some clerical duties such as maintaining files and records, processing forms, gathering and organizing documents, and typing and photocopying documents; answering telephones, monitoring cameras, responding to general inquiries regarding museum programs, and routing specific calls to appropriate personnel; attending museum events to assist with crowd control.

Requirements

Must be enrolled in at least 6 credit hours during Fall and Spring semesters.
Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.
Eligible to work in the United States.
Able to sit for extended periods of time.
Demonstrated reliability and responsibility.
Friendly, flexible, organized, courteous and punctuality a must.
Ability to complete assignments at the Des Plaines campus.
Ability to monitor cameras and record events.

Nice To Haves

Exceptional communication and organizational skills with strong detail orientation preferred.
Proficiency and experience using Microsoft Office and Google technology (GSUITE) preferred.
Demonstrated ability to work independently.

Responsibilities

Protect exhibits, staff, and visitors by regularly patrolling the museum and museum entrance
Inspect doors/windows for security issues
Manage visitor entry/exit
Ensure visitors follow museum policies (no touching art, no unauthorized photos) and intervene if rules are broken
Respond to alarms, medical incidents, and other emergencies
Provide directions, answer questions, and guide visitors during evacuations
Document incidents, security breaches, and unusual activities
Maintain files and records
Process forms
Gather and organizing documents
Typing and photocopying documents
Answering telephones
Monitoring cameras
Responding to general inquiries regarding museum programs
Routing specific calls to appropriate personnel
Attending museum events to assist with crowd control
Complete a 1 week mandatory training with the Police Department.
Perform accepted assignments as described in the terms outlined by the supervisor and staff.
Provide office support with general projects including but not limited to: filing, scanning, shredding, and copying.
Maintain confidentiality and secure handling of paperwork containing personal or academic information.
Answering telephones, monitor the cameras, responding to general inquiries regarding museum programs.
Attending museum events for security and visitor experience.
Communicate with staff and supervisor regarding any challenges or issues that arise during each assignment and collaborate with staff in finding resolutions.
Refer visitors and students to proper resources/officers based on an individual's needs.