MUSCP - Patient Access Team Lead - Clements Ferry Medical Pavillion

Medical University of South Carolina

94d

About The Position

Under the direct supervision of the Office Manager, the Patient Access Team Lead oversees daily administrative operations in assigned area while working hand in hand with the Patient Access Team. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development. Works hand in hand with the manager to recruit, onboard and retain all new hires and employees and be an integral part of their new hire and training process.

Requirements

• Bachelor degree and one year relevant work experience in customer service business environment or healthcare, or a high school diploma and three years relevant work experience in customer service or healthcare.
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools.
• Experience with, or knowledge of Medical Terminology is a plus.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Strong verbal, written, and problem solving skills.
• Ability to work in a self-directed manner while interacting with customers, physicians, and departmental partners.
• Familiarity with MUSC Health and its entities.
• High level of customer service skills and ability to articulate clearly via phone.
• Typing speed of 25 cwpm and computer experience required.

Nice To Haves

• Patient Access Certification preferred.

Responsibilities

• Aid in daily issues associated with the functions of the department schedule.
• Prepare the monthly preparation of the department schedule.
• Assist with preparing training education for the department.
• Provide on-the-job training of all new hires and registration staff that are not meeting performance standards.
• Perform patient access functions for the clinic using various office equipment.
• Collect patient demographic, insurance, and limited medical information.
• Obtain signatures for consent and authorization and ensure patient privacy.
• Print registration documents and distribute as required per organizational policy.
• Assist patients, their families, and visitors with questions and directions.
• Collect payments on patient accounts.
• Contact insurance companies and/or physician offices for certification and/or authorization of inpatient or observation admissions.
• Communicate continuously with insurance companies, physician offices, patients, families, visitors, and staff.
• Participate in training and orientation of new employees.
• Perform other duties as assigned.

Benefits

• Equal Opportunity Employer.
• Participation in the federal E-Verify program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees