MUSCP - Medical Office Assistant - Psych Community in West Ashley

MUSC (Med. Univ of South Carolina) • Charleston, SC

98d

About The Position

The position involves greeting and welcoming patients and families in person or on the telephone, optimizing the patients' experience and clinic efficiency by scheduling appointments appropriately. The role includes maintaining patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively, collecting co-pays and prior patient balances, and protecting patients' rights by maintaining confidentiality of personal and financial information. Additional responsibilities include customer service, message distribution, ancillary scheduling, and referrals management, with an emphasis on interacting with medical professionals and other care team members from diverse cultures and backgrounds.

Requirements

• High School diploma or equivalent education required.
• One year of customer service experience.
• Must have basic computer skills.
• Demonstrate ability to organize and prioritize work.
• Provide excellent verbal and written communication.
• Interact tactfully with customers and establish and maintain effective relationships with others.

Nice To Haves

• Previous healthcare front desk experience preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED