MUSCP - Medical Office Assistant - Health East Cooper Medical Pavilion in Mt. Pleasant

Medical University of South Carolina • Mount Pleasant, SC

328d

About The Position

Join us at MUSC Health East Cooper Medical Pavilion, where we create more than just a workplace; we build a community committed to compassionate care and mutual support. Here, in our state-of-the-art outpatient multi-specialty facility, we come together with a shared purpose: to make a meaningful difference in the lives of our diverse patient community. If you’re passionate about healthcare and seek a place where professional growth and heartfelt care are truly valued, we would be thrilled to welcome you to our team. Your contribution will help us continue making a meaningful difference in the lives of those we serve.

Requirements

• High School diploma or equivalent education required.
• One year of customer service experience required.
• Must have basic computer skills.
• Demonstrate ability to organize and prioritize work.
• Provide excellent verbal and written communication.
• Interact tactfully with customers and establish and maintain effective relationships with others.

Nice To Haves

• Previous healthcare front desk experience preferred.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Involves customer service, message distribution, ancillary scheduling and referrals management.
• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

What This Job Offers

• Education Level: High school or GED