MUSCP - Financial Counselor Infusion

MUSC (Med. Univ of South Carolina) • Mount Pleasant, SC

88d

About The Position

MUSC Health East Cooper Medical Pavilion is an Ambulatory Multi-Specialty Clinic specializing in patient-centered care in the heart of Mount Pleasant, SC. Health East Cooper offers more than 30 specialty services, including, but not limited to, full-service Imaging and Laboratory services, General and Cosmetic Dermatology, Urology, MOHS Dermatologic Surgery, Neuroscience, Infusion, Internal Medicine, Cardiology, Allergy, and much more. This individual is the primary liaison for families and internal staff seeking cost estimation quotes as it relates to a patient's benefit plan; directly securing volume and revenue. Provide onsite or over-the-phone financial counseling for patients and families, facilitates and authorizes the MUSC Hospital Charity Care policy. Candidate will have extensive knowledge of the organization's charge masters, an ability to communicate information surrounding price estimates by service, including applicable discounts, in a professional, polite, family friendly atmosphere. Acts as central point of contact for internal UMA & MUHA teams to address patient pricing questions and is able to leverage a variety of systems, tools, and resources to ensure the ideal patient financial experience is created.

Requirements

• High school diploma with 3+ years experience in Financial Counseling, Patient Access, or Revenue Cycle required.
• Working knowledge of hospital and/or physician coding rules.
• Knowledge of medical terminology and understanding of health insurance preferred.
• Proficient in Microsoft Word and Excel, with knowledge of Epic preferred.
• Punctual and dependable with excellent interpersonal and oral and written communication skills.
• Exhibit good organizational skills and strong initiative to be goal oriented.
• Establish and maintain effective relationships with necessary contacts.
• Sense of professionalism and continuously seeks self-improvement.

Responsibilities

• Serve as an authorized representative for uninsured patients to secure Medicaid or other sources of financial assistance for their hospital bills.
• Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
• Minimize patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
• Proactively identify discrepancies within EPIC Tool and work with appropriate teams to resolve.
• Accept payments made in advance of service and hand off to appropriate billing office for posting to patient account.
• Calculate patient estimate based on plan, benefits, and out of pocket thresholds for patients/families with insurance; discuss and finalize method of payment.
• Ensure all activities are documented within EPIC.
• Obtain and record accurate patient data, assure compliance with all state and federal regulations.
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts.
• Ensure that all patient accounts are appropriately processed and worked for financial counseling.
• Work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Comply with all MUSC Health Policies and Procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED