MUSCP - Financial Counselor - Clements Ferry Medical Pavilion

Medical University of South Carolina

116d

About The Position

This individual is the primary liaison for families and internal staff seeking cost estimation quotes as it relates to a patient’s benefit plan; directly securing volume and revenue. Provide onsite or over-the-phone financial counseling for patients and families, facilitates and authorizes the MUSC Hospital Charity Care policy. Candidate will have extensive knowledge of the organization’s charge masters, an ability to communicate information surrounding price estimates by service, including applicable discounts, in a professional, polite, family friendly atmosphere. Acts as central point of contact for internal UMA & MUHA teams to address patient pricing questions and is able to leverage a variety of systems, tools, and resources to ensure the ideal patient financial experience is created.

Requirements

• High School Degree or Equivalent.
• 0-6 months of work experience.
• Knowledge of medical terminology and knowledge/understanding of health insurance preferred.
• Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred.
• Must be punctual and dependable, and have excellent interpersonal, oral, and written communication skills.
• Exhibit good organizational skills, and strong initiative to be goal-oriented.
• Establish and maintain effective relationships with necessary contacts.
• Must have a sense of professionalism and continuously seeks self-improvement.

Responsibilities

• Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimations using the fee estimation tool in Epic.
• Assist to resolution with processing of Financial Assistance Program applications.
• Obtain and record accurate patient data.
• Assure compliance with all federal and state regulations to include informing patients about our programs (FAP, Cobra).
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with state workers and external partners to accomplish work efforts.
• Ensure that all patients are appropriately processed and worked for financial counseling.
• Ability to understand and interpret credit bureau data.
• Work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Benefits

• Equal Opportunity Employer.
• Participation in the federal E-Verify program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees