Multisite Leasing Consultant

Thrive Communities•Portland, OR

About The Position

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

Requirements

Leasing experience in multi-family housing preferred.
National Apartment Leasing Professional (NALP)preferred.
Customer service experience strongly desired.
Yardi/CRM and Onsite experience preferred.
Excellent customer service, sales and closing skills.
Ability to work in a fast-paced and customer service-oriented environment.
Understanding of industry terms and their meaning.
Ability to de-escalate conflict and remain calm and courteous at all times.
Respects and understands diverse cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
Performs duties under pressure and meets deadlines in a timely manner.
Works well both as part of a team and independently.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
Desire to learn and take initiative on projects and tasks.
Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
Driven team player looking to bring positive energy to the team.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Strong time management, organizational and prioritization skills.
Strong attention sales and marketing.
Proficient in Microsoft Word, Outlook and Excel.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Responsibilities

Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.
Sets out A-Boards and balloons at property entrances daily.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
Types miscellaneous resident communication as needed.
Complete all lease paperwork including related addenda and accepts rents and deposits.
Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
Inventories office supplies on periodic basis. Reports needs to Community Manager.
Organizes and files appropriate reports, leases and paperwork.
Attends property and Thrive trainings and meetings as requested.
Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.

Benefits

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Housing Discount may be available
Employer matched 401k retirement plan
Bonus Potential
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
Company-wide parties and events