Multiple Positions - Operations Processor - Debit Card Fraud

US Bank • Tempe, AZ

126d • $20 - $22

About The Position

U.S. Bank is hiring multiple positions as an Operations Processor to support our Debt Card Fraud department. The role involves case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. The primary scope may include credit/debit/pre-paid card, digital, ACH, or checking transactions. Responsibilities include ensuring compliance with federal regulations and network rules, conducting analytical research, four wall investigations, validations, general transaction processing, issuing provisional/final credit, reversing fees and interest, sending customer-facing communications, and recovering funds through merchants and other financial institutions. This position requires a high level of accuracy, attention to detail, and the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

Requirements

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.

Responsibilities

• Case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity.
• Ensures compliance with federal regulations and network rules.
• Conducts analytical research and four wall investigations.
• Processes general transactions, issues provisional/final credit, and reverses fees and interest.
• Sends customer-facing communications and recovers funds through merchants and other financial institutions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED