Multinational Zonal Lead - Midwest Zone

AIG Insurance•Chicago, IL

11d•$125,000 - $173,000•Onsite

About The Position

The Multinational Zonal Leader is responsible for the overall management and performance of the U.S. Midwest Zone multinational portfolio. Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience. Engage and partner with internal and external stakeholders to promote AIG Multinational’s segmented value proposition to assigned Multinational segment, aligned with the Multinational end to end process and business model, product strategies and appetite, and the client’s needs. Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies. Support the Head of Multinational – North America, to expand AIG Multinational’s presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value proposition(s). This role reports directly to the Head of Multinational – North America.

Requirements

Client focused with significant experience of dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.
Effective Team and People Manager, able to attract, engage, retain and develop a high performing team to meet current and future business needs with the ability to clearly articulate and execute plans.
Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.
Must demonstrate a high level of proficiency in the following skills: Analytical Customer service Interpersonal Communication and PC skills Broker relationship management Negotiation People Management
Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and the systems and processes that support multinational business.
Experience / extensive knowledge in multiple lines of business - Commercial & Consumer
Experience communicating directly with external parties, including large and/or multinational corporations
10 years + of insurance experience in a client & broker facing role (broker or company background)
Knowledge of non-conventional insurance programs
IT packages: MS Outlook, Excel and Word.

Nice To Haves

Captive Reinsurance/ Global Fronting experience beneficial – ideally candidates have sufficient experience or potential to secure Global Fronting underwriting (captive insurance programs) authority
Professional Insurance qualifications such as ACII, ARe, CPCU, ARM or equivalent qualifications are desirable

Responsibilities

Represent AIG as the central point of Multinational client and program management across the Midwest Zone.
Manage assigned portfolio of Tier 1 and Tier 2 Multinational clients working in partnership with product and distribution to deliver service excellence.
Lead all pre and post bind activities on assigned portfolio and embed core principles of end to end process.
Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker survey results.
Ensure Multinational service fee discipline and rate adequacy for assigned portfolio of accounts.
Drive the execution of the Multinational strategy within the zone and establish and execute a regular business cadence with key zonal stakeholders in product and distribution.
Represent Multinational and actively participate in regularly scheduled zonal management meetings to ensure alignment with zonal strategies.
Develop multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.
Align with zonal product heads and distribution to support profitable growth strategies.
Foster an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning.
Adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.
Support broader zonal Multinational growth strategies, business development and thought leadership as appropriate.
Provide Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.
Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
Represent AIG at external industry events held in the zone.

Benefits

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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