Multinational Operations Manager

Starr Insurance•Chicago, IL

36d

About The Position

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people. Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. https://starr.com/About/Careers

Responsibilities

Manage and coordinate day-to-day insurance production activities (e.g., policy issuance, renewals, endorsements, and collections) across all regions.
Lead the operations team, ensuring alignment with global standards and local market needs.
Enhance and implement standardized operational procedures, workflows, and best practices.
Analyze and streamline end-to-end operational processes to eliminate bottlenecks, reduce redundancies, and improve turnaround times.
Identify and implement process improvements and automation opportunities.
Monitor and report on operational performance, driving continuous improvement initiatives.
Ensure operational processes comply with all relevant international and local insurance regulations.
Support audits and maintain accurate documentation of operational controls and procedures as required.
Support integration of new business lines into global operational frameworks.
Develop, track, and report on key operational metrics (e.g., cycle times, error rates, customer satisfaction, productivity).
Collaborate with IT, underwriting, claims, and customer service teams to ensure seamless end-to-end service delivery.