Multimedia Engineer

MetLife • New York, NY

378d

About The Position

The Multimedia Engineer will be part of the Multimedia Services department at MetLife, responsible for providing technical support for meetings and events in the corporate office. This full-time in-office role involves maintaining and troubleshooting multimedia systems and equipment, ensuring successful live productions and high-level meetings.

Requirements

• Minimum 5 years of experience supporting and troubleshooting AV equipment in a corporate or live environment.
• Strong understanding of audio-visual concepts and equipment with excellent troubleshooting skills.
• Experience with displays, microphones, and video conferencing technologies.
• Experience supporting live production events and equipment.
• Ability to interpret CAD drawings and system design diagrams.
• Proficiency with Microsoft Office Suite, email, and internet applications.

Nice To Haves

• Crestron certifications and/or network certification (NVX a plus).
• Experience with production level video switching systems (Analog Way a plus).
• Experience with production level digital audio consoles (Allen & Heath a plus).
• Experience with Dante audio routing.
• Experience with Digital Signage and IPTV infrastructure.
• CTS Certification (preferred).
• Experience with Cisco video conferencing technologies (preferred).

Responsibilities

• Provides technical support for events, meetings, and live productions.
• Installs, configures, operates, and maintains AV equipment in meeting spaces.
• Assists event organizers and presenters with technical needs before, during, and after meetings and events.
• Troubleshoots basic AV equipment malfunctions and provides Tier 2 support for complex issues.
• Ensures AV systems have the latest firmware and software updates.
• Collaborates with production teams to ensure smooth live events.
• Maintains AV equipment and technology in assigned spaces.
• Oversees and maintains all AV equipment in multipurpose and conference rooms.
• Proactively monitors and maintains in-room video production equipment for live productions.
• Manages ITSM and daily requests related to AV equipment and support.
• Maintains industry training and certifications to support multimedia systems.
• Educates end-users about multimedia tools and conducts training sessions.
• Documents processes, solutions to common problems, and user guides.
• Collaborates with vendors to resolve complex user issues.
• Performs advanced technical support functions for multimedia systems.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed