Multifamily Portfolio Manager

Empire State Realty Trust•New York, NY

107d•$150,000 - $200,000

About The Position

The Multifamily Portfolio Manager will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management, translating strategic goals into actionable plans. This individual will also play a crucial role in collaborating with senior leadership, contributing significantly to the growth of ESRT's multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.

Requirements

Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)
Demonstrated ability to manage budgets, control expenses, and oversee capital projects
Experience developing operational processes and leading transitions or organizational changes
Strong leadership, communication, organizational, and problem-solving skills
Proficiency in Microsoft Office Suite, Yardi, and building systems software
Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams
Experience in managing in-house property management. Proven leadership skills, with experience effectively building, managing, and motivating a team
Excellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market
Strong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts
Ability to quickly digest and process information to make smart, thoughtful decisions
A results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement.
Excellent verbal and written communication skills
Positive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills.Â·Ability to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environment
Experience operating and thriving in an entrepreneurial environment
Occasional travel will be required to properties outside of NYC
High degree of accountability and ownership, demonstrating reliability and commitment.
Knowledge of NYC regulatory requirements for multifamily assets
Experience and interest in evaluating and implementing PropTech solutions
Undergraduate degree from an accredited institution.

Responsibilities

Direct and oversee day-to-day operations for ESRTâs residential properties to deliver best-in-class resident experiences
Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio
Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards
Develop and implement preventative maintenance programs and safety protocols
Identify opportunities to improve efficiency and reduce operating costs during and after transition
Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs
Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership
Uphold ESRTâs standards of presentation, cleanliness, and functionality for all residential buildings and amenities
Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence
Respond to escalated resident issues and emergencies with professionalism and urgency
Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations
Maintain all required certificates, permits, and operational documentation
Oversee regular inspections, safety meetings, and compliance audits
Assist in the development and execution of annual operating budgets
Review monthly financial statements and variance reports
Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria
Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience
Take part in development of pricing recommendations, lease approvals, and online marketing strategies