Multifamily Portfolio Manager

Empire State Realty Trust-posted about 1 month ago
$150,000 - $200,000/Yr
Full-time • Mid Level
New York, NY
501-1,000 employees
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The Multifamily Portfolio Manager will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management, translating strategic goals into actionable plans. This individual will also play a crucial role in collaborating with senior leadership, contributing significantly to the growth of ESRT's multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.

  • Direct and oversee day-to-day operations for ESRT’s residential properties to deliver best-in-class resident experiences
  • Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio
  • Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards
  • Develop and implement preventative maintenance programs and safety protocols
  • Identify opportunities to improve efficiency and reduce operating costs during and after transition
  • Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs
  • Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership
  • Uphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenities
  • Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence
  • Respond to escalated resident issues and emergencies with professionalism and urgency
  • Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations
  • Maintain all required certificates, permits, and operational documentation
  • Oversee regular inspections, safety meetings, and compliance audits
  • Assist in the development and execution of annual operating budgets
  • Review monthly financial statements and variance reports
  • Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria
  • Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience
  • Take part in development of pricing recommendations, lease approvals, and online marketing strategies
  • Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)
  • Demonstrated ability to manage budgets, control expenses, and oversee capital projects
  • Experience developing operational processes and leading transitions or organizational changes
  • Strong leadership, communication, organizational, and problem-solving skills
  • Proficiency in Microsoft Office Suite, Yardi, and building systems software
  • Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams
  • Experience in managing in-house property management. Proven leadership skills, with experience effectively building, managing, and motivating a team
  • Excellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market
  • Strong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts
  • Ability to quickly digest and process information to make smart, thoughtful decisions
  • A results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement.
  • Excellent verbal and written communication skills
  • Positive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills.·Ability to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environment
  • Experience operating and thriving in an entrepreneurial environment
  • Occasional travel will be required to properties outside of NYC
  • High degree of accountability and ownership, demonstrating reliability and commitment.
  • Knowledge of NYC regulatory requirements for multifamily assets
  • Experience and interest in evaluating and implementing PropTech solutions
  • Undergraduate degree from an accredited institution.
  • Competitive base salary and bonus
  • Health/Dental/Vision insurance
  • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
  • Voluntary Enhanced LTD Program
  • Voluntary Hospital, Accident, and Cancer Programs
  • 401(k) with 100% match up to 5%
  • Paid parental leave
  • Pre-tax transit accounts
  • Employee Assistance Program for emotional, financial, and legal support
  • Generous paid time off
  • Flex remote work time
  • Flex Summer Fridays
  • Employee engagement programs
  • Volunteer time off
  • Continuing education
  • Complimentary Empire State Building Observatory access
  • Complimentary gym membership and other wellness benefits
  • Employee Discount Programs
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