Multifamily Escrow Officer

Pennsylvania Housing Finance Agency • Harrisburg, PA

144d

About The Position

The Multifamily Escrow Officer applies skills and job knowledge in the area of specialization, adapting procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of the area. This role involves working on non-routine tasks and resolving issues with minimal supervision. The officer is responsible for creating and preparing invoices tied to multifamily escrow and reserve accounts, ensuring timely and accurate disbursement of property taxes, insurance premiums, and other escrow-related items. The position requires close collaboration with Financial Analysts, Insurance Officers, and the Accounting division to ensure a smooth transaction process.

Requirements

• 2–5 years of experience in escrow, mortgage servicing, or loan administration, with emphasis on multifamily or commercial properties.
• Strong understanding of escrow accounting, insurance policies, and property tax structures.
• Excellent analytical, communication, and problem-solving skills.
• Demonstrate proficiency in Excel and Microsoft Office applications.
• Workday accounting experience is preferred.

Nice To Haves

• Bachelor of Science in Escrow account management.
• Experience with escrow disbursements and monthly escrow billing.
• Experience with escrow analysis and reconciliation.
• Experience in communication and support.
• Experience in collaboration with servicing and asset management teams.
• Experience in process improvement and reporting.

Responsibilities

• Create and prepare invoices for multifamily escrow and reserve accounts.
• Ensure timely and accurate disbursement of property taxes, insurance premiums, and other escrow-related items.
• Process and track payments for property taxes, insurance premiums, and reimbursement requests.
• Verify invoices/request memos and confirm due dates.
• Communicate with Financial Analysts, Insurance Officer, and Accounting division.
• Create contracts and billing schedules in Workday.
• Prepare monthly invoices and statements for multifamily properties.
• Work with external partners for electronic billing enrollment.
• Conduct periodic escrow analysis to ensure proper funding and prevent shortages or overages.
• Adjust escrow payments as needed.
• Assist Insurance Officer with insurance premium renewal tracking and ProLink reports.
• Coordinate with internal divisions on escrow-related issues.
• Identify and implement process improvements for efficiency and accuracy.
• Prepare periodic reports on escrow performance and compliance metrics.
• Assist Housing Management and Accounting division with job-related assignments as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree