Multifamily Customer Engagement Senior Associate

Fannie Mae • Plano, TX

103d • $94,000 - $122,000 • Remote

About The Position

As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

Requirements

• Minimum Required Experience: 2 years of relevant experience
• Desired Experience: Bachelor's degree or equivalent
• Commercial real estate, Multifamily, underwriting, banking, finance or accounting experience
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal
• Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Skilled in Excel
• Experience using Salesforce CRM

Responsibilities

• Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.
• May participate in the relationship management of lender partners and/or select borrower relationships.
• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Benefits

• Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree