Multicultural Inside Sales Executive (Corporate)
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About The Position
The Multicultural Casino Sales Executive plays a crucial role in driving growth for VIP marketing at Caesars Entertainment. This position is primarily focused on outbound sales telemarketing, targeting a diverse range of customers. The executive will be responsible for developing strategic relationships with clients by leveraging a deep understanding of casino systems and sales processes. The goal is to convert sales activities into memorable casino trips, ensuring a seamless transition to the on-property service team. The role requires a strong grasp of the Caesars Sales/Service model within VIP Marketing, promoting this model while building rapport with customers through commercial awareness and anticipating their needs in crafting pre-trip itineraries. In this position, the executive will engage in various sales activities, including direct mail, email campaigns, and telemarketing, to maintain and develop a coded player block. They will ensure that guest itineraries are flawlessly executed by the VIP Hospitality Team upon arrival. Compliance with all applicable rules, regulations, and company policies is essential, as is the ability to respond to and meet the needs of coded customers consistently. The executive will also be expected to contribute innovative ideas and methods to enhance business solutions and improve service efficiency. The role demands excellent communication skills, both oral and written, and the ability to multitask in a fast-paced environment. The executive must demonstrate a commitment to integrity and professionalism, as well as a willingness to mentor and share knowledge with team members. A thorough understanding of casino systems such as LMS, CMS, Salesforce, and others is required to succeed in this role. The Multicultural Casino Sales Executive will also be expected to actively participate in departmental initiatives aimed at driving sales and revenue, while maintaining a positive and enthusiastic demeanor to foster strong relationships with customers and colleagues alike.
