Multi-Unit Team Leader

H&R Block-posted 3 months ago
Part-time • Entry Level
Westland, MI
5,001-10,000 employees
Professional, Scientific, and Technical Services
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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

  • Provide leadership over three H&R Block tax offices.
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets.
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions.
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
  • Build an engaging team environment by training and coaching associates.
  • Lead daily team meetings and communicate essential information to tax office associates.
  • Create associate work schedules across all offices and ensure accurate timekeeping.
  • Travel between offices as required.
  • Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
  • People management experience, with the demonstrated ability to grow and develop associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture.
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, and a customer-centric mindset.
  • Computer proficient with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry.
  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
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