BA Multi-Unit Team Leader 2 Hrly

H&R Block•Aurora, CO

4h•Onsite

About The Position

At H&R Block, the Multi-Unit Team Leader at a Block Advisors office is a front-line manager responsible for the leadership and development of associates, ensuring an outstanding client experience, and achieving growth objectives (clients, revenue, and earnings) for three offices. Prior tax preparation experience is not required. The role involves a flexible part-time schedule in the fall to prepare for the busy tax season, transitioning to full-time from January to April, including evening and weekend hours as needed. After the tax season, the schedule reduces from May through December, with opportunities for advancement.

Requirements

People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Nice To Haves

Multi-unit people management experience in the retail, restaurant, banking, or other related industry

Responsibilities

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment