The Operations Supervisor is responsible for running a patch of profitable restaurants and for making sure the restaurants meets McDonald's critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The Operations Supervisor works with his/her General Managers & Shift Managers to set the restaurant's goals and creates a plan to achieve the goals. To meet restaurant goals, the Operations Supervisor doesn't work alone. He or she leads a team of General Managers & Shift Managers that have specific responsibilities in the restaurant. This means helping the General Managers to set their own goals, following up on their progress, and providing coaching and direction to improve the Management Teams. By improving the Management Team, the restaurant improves! The Operations Supervisor may also be responsible for hiring and developing Department, Shift Managers and crew to make sure that the restaurant has the right team to lead into the future.